Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
ServiceNow Application Engineer (ITRM - Request Management)
Apply for this role
ServiceNow Application Engineer (ITRM - Request Management)
Apply for this role
About this position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you'll do
- Handle the overall ServiceNow IT Service Management (ITSM) application support (maintenance, enhancements, project involvement, including set-up of interface/ integrations with other applications/ platforms, following agile SCRUM Framework)
- Design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow
- Provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times
- Collaborate closely with key stakeholders and other IT counterparts; Align with ServiceNow Manager, Architects, and/or co-Developers on the corresponding technical design and ensure that deliverables meet quality standards
- Create and update technical documentation
What makes you a good fit
- Bachelor's Degree in Computer Science, Information Technology, or other related courses
- With at least three (3) years of relevant experience in ServiceNow Development and ServiceNow System Administration; Preferably with experience in ServiceNow IT Request Management
- Must have extensive knowledge of JavaScript and familiarity with UI, SQL, HTML, CSS, XML and structural programming concepts; ITIL V3/V4 Foundation Certification is an advantage; Certification in System Administration and ITSM is a plus
- Excellent oral and written English communication skills
- Must have a large-scale thinking and approach needed for project success and continuous improvements
- Must be organized and analytical, adept at working in a team environment, able to implement on-time, and able to handle multiple priorities in an Agile environment
- Amenable to work on a mid-shift schedule (1:00 PM - 10:00 PM)
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 23058702
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: recruitmentph@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.